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Problem is they don't respond to anything they don't like, as at least two of us on here have experienced on numerous occasions over the last year.
Don’t usually buy refreshments in the ground, but went to the bar in the East Upper. 2 members of staff taking one order at a time. It was almost as if they were shocked that people would be asking for pints of Madri/ Cider. Just a thought, but how about having some ready poured 5-10 mins before half time? Seen it done at other grounds. Get it might not be ideal with real ale, but lager - just have ‘em ready!
Others have said differently As well. But I've been in the same position as yourselves, months waiting for replies etc. And that's since year dot. It can be and is a pain in the arse. But giving up is not the solution. Frustrating, but in my case on some issues Perseverance does pay off. As has happened on quite a few occasions. We have new people at the helm at least give em a shot. Things can change and I think they at least deserve a chance. I'm more on about those who chose to voice opinions on here and seem to want answers off here. Rather than approach the club.