<div><font face="Arial" size="2">and my guess is Premium TV</font></div><div><font face="Arial" size="2"></font></div><div><font face="Arial" size="2">so who's telling the truth then? Barnsley say they sent you the tapes?</font></div><div></div><div style="FONT: 10pt arial">----- Original Message ----- <div style="BACKGROUND: #e4e4e4; font-color: black">From: joanne@barnsleyfc.co.uk </div><div>To: paul</div><div>Cc: </div><div>Sent: Thursday, September 28, 2006 9:45 AM</div><div>Subject: Re: Fw: Barnsley v MK Dons</div></div><div> </div> As is custom and practice, tapes were sent to premium TV within the timescale laid down within our agreement. Would you please note therefore that any problem that you have encountered is not with Barnsley Football Club, but with Premium TV.</p> Barnsley FC On Wed Sep 27 15:20 , 'paul' sent: <blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #f5f5f5 2px solid; MARGIN-RIGHT: 0px"> this is the reply I got from premium re no MK Dons highlights-why has the tape not been sent to them??</p> ----- Original Message ----- From: "customerservices" </p> To: "paul" Sent: Wednesday, September 27, 2006 1:53 PM Subject: RE: Barnsley v MK Dons Hi Paul We are waiting for a tape from the Club - normally we get footage and have highlights up on the website within about 24 hours. Apologies for the delay with this one Regards Club Web Support -----Original Message----- From: paul </p> Sent: 26 September 2006 11:47 To: customerservices Subject: Barnsley v MK Dons why are the highlights not available over a week after the match-they have been on SKY </p></blockquote></p>
RE: mmmm probably beacuse you dare to question if BFC have done something right. What they patentky fail to remember is that you have paid for this "service" and they (both) are receiving money for provding it
RE: Paul, who is YOUR agreement with? Premium TV-I assume BFC get a rake off-so technically Joanne is right-but I would have appreciated something like-"we will check up with premium TV to see whether or not the tape has been received and will let you know"
RE: Paul, who is YOUR agreement with? In all fairness to Joanne - though she could have worded it a bit more politely it really isnt her issue. Your (and my) agreement is with Premium TV and it is their responsibility to provide the highlights. If they havent got the tapes from the club they should be chasing it not you. ps why in todays technological age are we still posting video tapes - surely 8mm film on a carrier pigeon is a more reliable way of doing it.
RE: Paul, who is YOUR agreement with? they produce a DVD of the whole match and send it to Premium and the ref-the Wolves one was in the shop on the counter and-you've guessed-no you can't buy it-I for one would be interested-even though there is no commentary-on second thoughts that's a bonus!
But although the contract is with premium TV barnsley do advertise it as their own service And really should take a bit of ownership when it comes to their supporters having problems.</p> "Dear Paul, i'm sorry to hear that you are having difficulties with Barnsley world. I am assured that as always we sent off the tapes of the match within the required timescale and so I have no idea why there has been a delay in premium TV putting these tapes onto the website. The club will contact premium TV to try to find out why they have not been put on the website yet and if needed we will send the tapes to them again.</p> Sorry for any inconvenience"</p>
yep may as well have said dear paul, How dare you e mail us with a problem you are having and implicate blame on our behalf. Rest assured its not our fault so take your whining elsewhere.
