techi advice please..........

my dell laptop 1710 is 16 months old and has a warrenty for another 3years except that is, the plastic parts. Meaning the the keys for example. Would you believe, the Keys are becomming detached. Dell however will rectify the problem by installing a new laptop keyboard at a price of £131. At the point of my saying F***ing hell I can't afford that, the guy then went to his manager and within 2 minutes had reduced the price to £74. Any ideas please where I could get it done cheaper?

 

Try CopyCatz on the trading estate at Rotherham, they take laptops in, or, you could go on ebay and buy one from there. or a laptop spares place and fit it yourself, its not that difficult. Find out a price for one at least then see how much they are actually charging you for fitting it.

 

cheers buddy

 

A week after buying my laptop the number 5 key cap popped off. Found out it wasn't covered by their warranty which collects from your home and returns it all fixed, but could be repaired if I took it into the nearest branch (15 miles away) and I'd be without a laptop for a day or two. I decided it was too much hassle and three years on, I'm still using it without the cap.

 

Cazi the main problem is with the letter K along with certain other features and at times I could ill, ill, ill the fecing thing. cheers luv

 

lol, I get your drift, love.

 

Ask yourself this....

Do you think that it is reasonable for the keys to become detatched after 16 months does your laptop get loads of hammer?

If the answer is no the read on:

Subject:

Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation:

Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:

1• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

2• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

3• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

4• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

5• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

6• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

7• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

8• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

9• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

10• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

11• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.


Looking at number 2 and 6 you could try to get them to repair for free. You have nothing to lose they have already come down in price they may know its a fault and thats why they dropped the price!!

 

many thanks redref.