Terrible Customer Service

Discussion in 'Bulletin Board ARCHIVE' started by Luke, Dec 8, 2011.

  1. Luke

    Luke Ambassador to Korea

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    Just called (the Mighty) Leeds United to order my dad a ticket for the North Stand at Oakwell.

    Leeds have a great online ticket system that I've used for years. This year, it's been redesigned and his password wasn't recognised. I tried to call the number suggested (0871...) but from Korea, on Skype, it doesn't work.

    I found an alternative on SNT0870 but as soon as I mentioned tickets, she told me to call the 0871 number and hung up. I called her back, she said she'd pass me through. She did... To an automated system, which ended the call after telling me tickets were available. I called her back, and she was audibly pissed off. She gave me a bollocking for not staying long enough on the line - I tried to explain it cut me off - but she talked over me and told me to wait longer this time.

    She passed me through to another woman, who changed the password immediately, and now he has a ticket... bish-bash-bosh.

    I know sometimes people grumble about our box office/the staff at Oakwell, but I've never experienced anything like that. She needs some lessons in manners.

    If any of you wish to talk to her, by the way, the number is 01133676195.

    [Obviously I'm not suggesting or supporting that, as nuisance calls are illegal!]
     
  2. MarioKempes

    MarioKempes Well-Known Member

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    I've got the day off work tomorrow and need to wait around while car gets done so now I have something to do to kill the boredom.
     
    Last edited: Dec 8, 2011

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