From the reading all the various posts it seems that you can get them easy enough, online or turn up at the box office. What seems absolutely mental to me however is, if I am reading what people are saying correctly, in order to get the reduced price you have to be at the box office on a Saturday afternoon before 1:30pm. I can fully understand why people are put off by that. If we (the football club) want to attract customers you have to make the arrangement as user friendly as possible. If I wasn't a ST holder - I work all through the week so couldn't get to the box office through the week. There is no way on earth I'd be down at the Well 2 hours before kick-off just to save myself three quid and then freeze my t*ts off hanging around for hours on end. I would resent that imposition on my time. Can someone tell me (be that fans or someone from the club) why we can't just have a row of people sat behind little wooden 'stalls' (the same as the program sellers) where you fill out a form, get your handwritten membership card handed over to you and then walk 10 yards to the turnstile. Flash your membership card and pay the guy on the turnstile £20. Job-done - five extra minutes outside the ground - card in hand for future use and people can turn up when they want and just show the turnstile operator their card. We don't have any mucking around 2 hours before kick-off and the program sellers hand over all the forms they have to the office staff to get the members onto the database. Is there any reason why that won't work?
Hopefully the club will change the actual "match tickets purchase" part of the process. Simpliest thing would be a membership cards turnstile, operator checks your card and you walk in for £20.
To be honest I have bought a few tickets this season with either an ST or a Trust Membership Card (http://bfcst.org.uk/join/) and I have never been refused after 1.30pm. Presumably they make that rule so loads of people aren't rocking up for a discounted ticket at the box office at 2.55pm. We have tried to pursuade them to make the discount available on the turnstile but with no success. So, please take it as read that you'll get a discount at 2.30pm, but I have. In fact I did just this saturday. I think the whole complicated will disappear next year however, which I fully support.
It is absolutely astonishing isn't it that the club advertise a cut off point of 1:30pm actually as a focused effort to STOP any fans making a last minute decision to go to the game.
How does the turnstile operator distinguish between those paying £20 and those paying £23, when it is one click per person. An opportunity for fiddling methinks!