In Ticketmaster's Q&As "We'll send your tickets out as soon as we get the go ahead to print from the client, or when we receive the stock from the client. As we do not have overall control of the fulfilment process it's quite difficult at times to be exact with dispatch dates. However the latest you should receive them is around 5 days before the event" Neither party has overall control of the fulfilment process, so both can blame the other. Ideal relationship.