Tiscali users it seems they are blocking BBC iplayer and 4oD

Discussion in 'Bulletin Board ARCHIVE' started by Farnham_Red, Jan 4, 2008.

  1. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Farnham_Red, Jan 4, 2008
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  2. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Got a response from "Customer Support"

    Though Tiscali Customer Support is up there in the top 10 Oxymorons

    Here is their respose to my query - this is as received complete with original grammar

    Thank you for contacting Tiscali Customer Support,

    As i understand from your e-mail that you are unable to download certain files from the bbc website. As you have also specified that there is no problem in downloading in the mornings. So this shows that this is a problem of congestion. you must be trying to download during peak hours, which is between 6 to 11 pm. Other reason is the software which you are using, because peer to peer software uses high bandwith to download which gives problem in the evenings when there is lot of congestion on the line. hence you don't experience the same problem during the morning. In this case we request you to stop heavy downloading during peak hours and do it during non peak hours. And we tiscali will also keep an check regarding the same problem.

    Please reply to this mail if you have any further concerns regarding the same.


    Regards,

    Tiscali Customer Support
     
    Farnham_Red, Jan 9, 2008
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  3. Rev

    Revvie P Well-Known Member

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    So in short

    "You are using your domestic broadband connection during the hours you are not at work. Please don't do that because that's when other people might want to use theirs.

    Regards
    Department of Stating The Bleeding Obvious
    Tiscali UK"
     
    Revvie P, Jan 9, 2008
    #3
  4. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    I couldnt put it better myself

    In fact if you dont mind I will steal that sentence and use it in my reply
     
    Farnham_Red, Jan 9, 2008
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  5. budmustang

    budmustang Well-Known Member

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    I'm cheesed off with Tiscali

    I have Tiscali Max Unlimited broadband. 8Mg broadband. Out of a possible 8128kbps (or whatever it is) I recently got as low as... 14kbps. Hmm. At best I get 200-300kbps. Marvellous. I contacted them a few days ago with my speed test results but guess what, no reply. Maybe eventually they'll bother to respond with an equally moronic reply. I'm fully expecting them to blame my computer, cable, BT line... anything but fix the problem. We'll see, or as they might say, "as well see."
     
    budmustang, Jan 9, 2008
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  6. madmark62

    madmark62 Well-Known Member

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    its because you live so far away from Humanity

    Barrow is way out there on its own :D :D
     
    madmark62, Jan 9, 2008
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  7. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    I had that problem when I first switched to 8Meg

    Had several battles with the call centre
    Arguing with someone reading from a card that said
    Tell them to reboot
    of that doesnt work tell them to delete history blah blah

    Then blame their equipment.

    The best thing was then she told me to connect the Alcatel Tiscali supplied modem so they could get me to make some more trials. I told her I didnt have one - I have a wireless router so I was told that they couldnt help me anymore as it was a problem with my equipment

    As I had moved my entire setup (router and laptop)next door who were on a different ISP and proved that they worked just fine I got into an interesting discussion.

    Eventually I managed to get hold of a proper engineer who found a "fault in the Exchange" ie they had buggered up a setting somewhere.

    Good luck!

    do you know what speed the line is Syncing at and the line attenuation - also how far are you from the exchange?
     
    Farnham_Red, Jan 10, 2008
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  8. D/T

    D/T New Member

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    fecking useless. i should know i rate them at the moment nearly as low as BT
     
    D/T, Jan 10, 2008
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