Traceability, accountability and contactability at Oakwell

I feel like one of the biggest problems at oakwell is that there is very little of the above.
I haven't got a clue who is in charge of what or how to contact them regarding problems or suggestions. Even the email the club sends out asking for feedback just directs you to email the box office. What about if my suggestion/complaint is for the media department? Or the catering department? Of the stewarding department?

I feel like it would be much easier and quicker and also more customer friendly if there were named people we could contact for various different issues. Rather than email the lass selling tickets to tell her a TV isn't on it would be nice to be able to email the person in charge of matchday experience that they aren't. To suggest an improvement to the catering it would be nice to be able to contact the head of catering rather than someone who's busy trying to sell away tickets. I feel it would make people feel a bit closer knowing their query is definitely getting to the right department. As an example I emailed the club earlier in the season via the box office and they passed it on to someone else who informed me they were then passing it on to the head of that department, with a name. It was a couple of extra steps that weren't really needed but when it got to the correct person with a name given to me it felt much more personal. That could be eliminated if we the website had a better who's who and contact page. Oh and no it wasn't a complaint that I sent or anything negative at all.

Now that's all just the customer facing things isn't it, it's not really accountability or anything but on a similar theme I think that it should be made clear to supporters who is in charge of what because honestly I haven't got a clue what the lady from Huddersfield is here to do if we had already brought in a sporting director. And why a sporting director when a director of football was advertised. Are we starting up a netball team? What is James Crynes role at the club? Is he solely a director who stays out of things on account of his little experience in running companies? Or is he heavily involved in recruitment using his data services? Do we still have a company secretary? If so what is their role now that we have the other people brought in?

I think it would be good for the club to properly explain who does what and where responsibility lies. Not for any negative ways but I just feel that explaining would help to make people feel closer and to understand the club a little more.

 

Sometimes, just sometimes it might be all right just to have a day off.

 

Off what? It wasn't a complaint or a dig

 

I get the issue about the contact options at the club. I used the online form to raise an issue about the South Stand car park, as there was no direct email address to use.

Ultimately, it did reach Paul Davis, the club's safety officer, who then responded by email, which led to a subsequent telephone conversation with him.

If I'd have had the email address initially, it would have saved some time. However, I suspect it's there as a filter / triage to avoid these individuals getting overwhelmed with email traffic, so I can understand why its there. However, it does result in a period of time after submitting a query where the sender has no real clue as to whether its been picked up or whether it will be responded to, so there is definitely scope for it to be improved.

 

https://www.barnsleyfc.co.uk/club/whos-who/
It’s not difficult to find out is it and the former Huddersfield club secretary is now our club secretary

 

Can you imagine what would be getting sent from anonymous email accounts if everyone working at the club had a direct email address. julie-annequay@barnsleyfc.co.uk for example.

 

Don't beat yourself up, there's quite a few ultra negative moaners now....

 

Yes, but the point he was making is that if you wanted to contact her, as an example, you have to go through a general email account or contact form on the website. There's no contact email address for her (which, as noted above, may be to limit incoming traffic from disgruntled supporters).

 

I feel like one of the biggest problems at oakwell is that we can't fu©ING defend!

 

Are you wanting to know the traceability of the burgers?

 

I suspect the location of the tv remote....

 

Look under section ‘Behind the Scenes ‘ there’s a variety of contacts there , unless he expects personal mobile numbers and home addresses!!

 

Super Tyke simply asks for transparency. Somewhat strange coming from someone who hides his profile on here....

 

Isn't it better if someone intercepts the emails and passes on the issues? Then the person in charge of the telly can concentrate on getting it sorted, rather than spending time opening 50 emails telling them that there's a problem. Especially if the subject lines are anything like the thread titles on the BBS...

"Telly not on"
"East Stand problem"
"Did you know..."
"Just a quick email"
"How many times do I need to mention this?"
"Can anyone help?"
"Iley Out!"
etc...etc.

 

There is always one to spoil it.

 

And if they filed em all under the senders address there would only be one or two files to search through.

 

I already know that

 

Didn't realise I did that or remember ever doing it. I've changed it now because honestly I don't know what difference it makes? There's nothing on there anyway

 

Good chap.

It is useful to be able to hit on a member's postings to cross reference sometimes.

Other than that pretty pointless, can't for the life of me think why there is the option. Amusing that the vast amount of members who do hide their profiles are the, cough, more volatile brethren of our community....

 

I honestly didn't realise that I'd done it. Must have been a long time ago. I think you can still look at a members old posts even if it is like that though, not sure how off the top of my head but I'm sure I've done it with people before.