Virgin Media,,,,,,,,, ex Telewest. ............. Help line

Moved from Liverpool by the sounds, gone off shore.

Me,,,,,,,,,, My internet isn't working, i have all the four green lights but the activity light is dead there's nothing at all there.

Them....... How many green lights have you got

Me,,,,,,,, All four

What colour is your power light

Green

What colour is your Receive light

Green

What colour is your Send light

Green

Wnat colour is your Online light

Green

What colour is your Activity light.

None,, i havn;t got an activity light i di this morning but now i havn't , it was orange this morning and now i have no light at all,

So you have all four green lights but no activity light at all.

Which is what i said when i first rang

Can you re boot your modem

I can but this will be the tenth time or so

Can you reboot your computer

Certainly but i have also done this at the same time as rebooting the modem

Hold the line please

Holding

Holding

Holding

Making Coffee

Holding

Hello Sir,,,, can you take the cable out of the back and bang it

Pardon

The cable from the back of the modem, can you take it out and hit it on your leg

Is this for real,,, Are you sure you don't want me to blow onto the plug (Refers to a much earlier incident when the tv was out and I WAS told to blow down the plug)

Only if banging it doesn;t work i was going to say that.

Bye ,,,,,,,,,

At this rate Virgin will loose customers hand over fist i am paying for 10 meg and getting less than 2 meg at best, 8 TV channels do not work of pixelise but the phone works well,,,,,,good job with the ammount of complaints going in.

 

Nice one Jacub

 

I've been reasonably happy with Telewest over the years...

Was not happy to find out Virgin are taking over...

 

RE: I've been reasonably happy with Telewest over the years...

It has slowed over the past couple of weeks tho, my 4meg sometimes thinks its 56k

 

Also advertisments stating they MAY being leaving their connections with Sky...

So no Sky One, Sky Sports etc anymore either.</p>

 

Shock Horror ................... when are they ditching sky one? Will miss LOST! tell me this aint true!

 

Not confirmed....

but there is talk of this being the case, and advertisments on TV stating this may be the case.

 

RE: Also advertisments stating they MAY being leaving their connections with Sky...

Sky Sports News not the main Sky Sports channels.

The dispute is that Sky want more money for the channels that Virgin put in their basic package (maybe even free I don't know) which include Sky One, Sky News and Sky Sports News, don't think there's any dispute with Sky Sports and Movies as they are already premium subscription channels.

So Sky are saying they'll pull the channels if a new deal isn't agreed.

http://www.digitalspy.co.uk/broadcasting/a42718/regulator-to-investigate-sky-ads.html

 

Called them yesterday regarding NTL...

Took me TWENTY-SEVEN minutes to get through to the right person.

Good innit.

 

RE: I've been reasonably happy with Telewest over the years...

Virgin haven't taken over, NTL have, NTL bought Virgin so they own the brand. They're branding it as Virgin but it's owned by NTL.

 

But int it like being a football fan, you will stick with them no matter what ? nt