Whats all this Palarva at the ticket office ??? !!!!!

OK, I admit I left it until the last day to renew my ST
But Hell Fire........surely there is a better system of getting people through the ticket office faster than the present system

The current system goes a bit like this -
hand your renewal letter over - women behind counter then
looks at it
writes something
stares at the computer screen for 5 minutes
gets up and walks into the side office
comes back looks at the computer screen again
writes something else
takes your credit card off you
writes something else
goes into the side office again
comes back gives you something to sign
looks at the computer screen again
then puts something in your ST
hand you the ST
And off you go

In the mean time theres dozens of fans waiting to get served

Why cant it go summert like this

hand renew sheet over
women says put your card in the machine and put you pin number in
she has a box of STs at the side of her
she grabs one - writes on a slip of paper where the ticket is for puts it in the ST and passes it to you with the receipt from the pin machine

Job done...........off yer go ...........30 seconds max instead of the 5 to 10 minutes it takes now

The current system seems very unproffesional
Can you imagine going to a shop or buying petrol and having all this palarva

 

'tis true

took abart 5 mins for a simple renewal.

 

dealt with me in about 3minutes on friday not so bad.

agree they should have the chip and pin machines in to make the process a little quicker, however the main cause of queing can often be people renewing mutilple tickets not bringing there forms ect. I have never had any problems in general in the box office though.

 

Or

a guy in front of me who just wanted to ask if, at same time as renewing, he could also buy one for a seat that wasn't previously taken - and then when told he could, he left!

 

lol

maybe he just likes to know

 

I renewed my season ticket by phone. It took 5 minutes and the ticket arrived the following morning.

 

Glad I went on Friday.

It was fairly busy on Friday afternoon when I got mine.

I had to go back yesterday to swap my sons shirt. People were lined up right round the club shop counter and into the box office.

As I was getting into my car I told a bloke with some renewal forms to expect a long wait. He replied " i wasnt that bothered anyway" and turned around and left.

All this was at noon when they were due to shut. Bet they must have stayed open all day.

 

they were due to shut at

2 or 2.30 i think

 

at least you managed to get yours!

i had a jobsworth telling me i couldnt renew till monday.

 

there is a bit more to it

http://www.barnsleyfc.org.uk/bbs/forums/thread-view.asp?tid=76337&mid=484981#M484981

 

RE: they were due to shut at

Youre right. I rushed over because I missed out last Saturday by 15 mins or so. It turns out they did stay open till 2.00 yesterday.

 

No "chip and pin" when I went down there

The lady was very nice, and didn't need to leave her seat at any point during the transaction. It took no more that a couple of minutes...

 

same here

she did leave her seat once as they had run out of books just went to get some more,

 

They finished serving at 2 to 2-30.................if thats true

then changes have to be made
Last day to renew............and they close the ticket office at 2-30

That aint a business....................thats a charity (doh) (doh) (doh)

Such a powerful brand to sell.............and it just aint happening !!!

There isn't anything round the ticket office to inspire..............theres only notices of what you cant do...(loss of ticket)
Its BORING...........and its DULL
Alan Sugar would be physically sick while laughing at the performance of trying to sell the TARN