Who does everyone use for landline/ internet?

Discussion in 'Bulletin Board ARCHIVE' started by fired, Aug 22, 2012.

  1. fir

    fired Administrator Staff Member Admin

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    Had an ongoing saga with BT that resulted in our landline being off for 2 months, and it also knocked the Broadband (with Orange) off for 2 weeks... something to do with the exchange and crossed wires.

    Even though BT acknowledge the fact that the fault was theirs, they refuse to pay any compensation, other than the line rental charge for the time it was off.

    In the time it's been off we've incurred costs for
    Using mobiles more often
    Having to buy a dongle to facilitate work from home (internet access)

    BT argue that even though it is their fault that our service was lost, we are Orange customers, and so they owe us nothing.

    So, basically we're gonna tell them to stuff it. What would have cost them £50, to keep customers happy, (we're only asking for what we've actually incurred) is more than they can be bothered with.

    So, where do we go next for landline provision? Any good deals out there?
     
    fired, Aug 22, 2012
    #1
  2. Sim

    Simon De Montforte Well-Known Member

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    Virgin Media have good deals for new customers or even old customers if you're willing to phone up every so often asking the questions.
    Been with them since Yorkshire Cable & Telewest days and never had a problem with internet connection. Had a couple of blips with the phone but they easily sorted that out.
     
    Simon De Montforte, Aug 22, 2012
    #2
  3. Gre

    GreekMan New Member

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    Nosey arent you?
     
    GreekMan, Aug 22, 2012
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  4. SuperTyke

    SuperTyke Well-Known Member

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    Didn't you say that the kids wanted sky? Why not get a sky phone, broadband and basic TV package? Won't cost the earth.
     
    SuperTyke, Aug 22, 2012
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  5. Hicksy

    Hicksy Administrator Staff Member Admin

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    VIRGIN. Best way to go by far. Can get you discount too I fink
     
    Hicksy, Aug 22, 2012
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  6. tosh

    tosh Well-Known Member

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    Same as Simon we are with VM and have been since Telewest. Got landline, tv and internet (plus mobile which for some reason is separate). Need to get on to them now and again to improve your deal cos like most companies they only offer deals to new customers. I usually threaten to leave and they soon see sense, but you need to talk to sales and not the helpline people because they are limited in what they can offer.
     
    tosh, Aug 22, 2012
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  7. fir

    fired Administrator Staff Member Admin

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    Kids not getting Sky, full stop. They watch enough crap as it is. hehe!
     
    fired, Aug 22, 2012
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  8. fir

    fired Administrator Staff Member Admin

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    I'll be bending your ear shortly. :)
     
    fired, Aug 22, 2012
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  9. LDR

    LDRed Well-Known Member

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    I use Virgin, never had one problem with them...

    Even using their gym at the moment too :)
     
    LDRed, Aug 22, 2012
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  10. MarioKempes

    MarioKempes Well-Known Member

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    I'm with Virgin. Never had a problem with them.
     
    MarioKempes, Aug 22, 2012
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  11. Eaststand Lower

    Eaststand Lower Well-Known Member

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    I'm with Sky after having nothing but trouble with Virgin
     
    Eaststand Lower, Aug 22, 2012
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  12. jac

    jackrussell Active Member

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    people,
    for phone,internet and mobiles. have a look at my website.
    www.andysage.co.uk

    coyr!!!
     
    jackrussell, Aug 22, 2012
    #12
  13. DEETEE

    DEETEE Well-Known Member

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    Give me five, I'll drop you a pm
     
    DEETEE, Aug 22, 2012
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  14. Der

    Derek Taylor New Member

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    Have never had a Virgin and its too late now.
     
    Derek Taylor, Aug 23, 2012
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  15. Sta

    Stahlrost Well-Known Member

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    http://www.plus.net/

    I've been on that for ages since I cancelled my Sky. Can't fault it although I do know that Guest 42 had some trouble with it a while ago after leaving her router turned off for 4 months!
     
    Stahlrost, Aug 23, 2012
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  16. ade

    ade Well-Known Member

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    I'm with plusnet, pretty good but they are owned by bt

    And they have sponsored the fowls:-(
     
    ade, Aug 23, 2012
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  17. Con

    Conan Troutman Well-Known Member

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    Re: I'm with plusnet, pretty good but they are owned by bt

    Virgin for everything. Don't really need the landline though but I keep it anyway.

    Best things about Virgin are the broadband and the free ESPN, worst thing is that you can't get Scuzz.
     
    Conan Troutman, Aug 23, 2012
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  18. Xer

    Xerxes Well-Known Member

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    Re: I'm with plusnet, pretty good but they are owned by bt

    I'm on Plusnet after having had nothing but trouble from Talk Talk.
     
    Xerxes, Aug 23, 2012
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  19. Dodworth Red

    Dodworth Red New Member

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    not many in Barnsley to go at..he he
     
    Dodworth Red, Aug 23, 2012
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  20. EastStander

    EastStander Active Member

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    With Virgin for phone and broadband, just been upgraded for free to 60mbps. You do have to call them occasionally....I was seeing deals for new customers that were offering 20mbps for less than I was paying for 10mps, I was happy with the speed but wanted a reduction in price. They said they couldn't do that, could only change my plan if I took something else out....they said if they gave me 20mbps they could drop my bill by £5 a month! So I wanted what I had for £5 less, which they wouldn't do, but they'd give me a better service for £5 less! I figure it's how there systems are set up.
    I'm with Sky for TV though, personal choice based on what channels I get that I wouldn't with Virgin, but that gives me some negotiating power with Sky in that I can threaten to leave - last year my Sky+box bust and they would have asked for £80 call-out, but I think they check postcode and seeing I'm in a Virgin Media area they'll have a low retention if they enforce charges,
     
    EastStander, Aug 23, 2012
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