Why do British Companies still use Indian Call Centres

Just upgraded my Orange to network and the instructions arriving with the gear are utterly useless. Call for assistance and I get a voice that is difficult to understand. I am not racist but I am sure that there are 'help' lines that could be operated from the UK.

I am now considering bunging the whole package back to Orange and trying BT.

 

Cheap

they get paid ten bob a day to answer phones, never realising it's peanuts. Why would the big phone companies pay more and create jobs in the UK just to provide actual help? Providing help is not what they worry about, just the money.

 

I had a similar experience

and can fully understand what you mean. And the reason they are used is because they come cheap. It's very frustrating when you have a problem that requires assistance and you can not get the helper to understand you.

 

I've also had the Indian Orange experience

</p>

It wasn't good.</p>

 

Worst experience from AOL/Warner which a) used to be free as part of the package b) UK or US based c) always bang on the button at helping

Took 3 hrs of premium rate for no help but a £30 fone bill

 

Re: Why do British Companies still use Indian Call Centres nt

Lloyds TSB indian call centremost ignorant feckers on the planet,just like fat fighters on little britain but in reverse,having to repeat numbers over and over again.

 

My wife gets about 3 "international" calls a day from Alliance and Leicester in India...

we ignore the calls. (they show up as "international" on caller display)
However, I was waiting for them to call on Xmas Day.... sadly they didn't. If they had done then the whole of the Indian sub-continent would have still been reverbarating from the effect of some Barnsley whole scale abuse.
They get on my tits, the lot of em.

 

BT is the same mate nt

 

i had the same problem with orange i was promised 30quid credit and it took 3 days and about 10 fone calls b4 i recieved it

 

Like Royal & Sun Alliance .....

... who usenice English sales people to sell you the home insurance policy and then when your ceiling caves in the Helpline is thru to India where they have no idea what you are on about.

 

Halifax don't use foreign based call centres

 

Halifax used to employ me though fella so don't get too excited at the quality of service...



Dollars to doughnuts sez the last but one bank to move their services abroad will be followed, like lightning, by the last - the "we use English call centres" is more an advertising ruse than any patriotic instinct...

 

Agree, they're a joke nt

 

RE: Halifax used to employ me though fella so don't get too excited at the quality of service...

Oh definately.

Like the NatWest adverts of "there is another way" about opening branches and being able to phone your branch - this coming after they'd closed branches and took away the ability to phone the branch!

I work for Halifax - they are currently going on about how they are rolling out the facility for customers to call the branch direct as though that's some amazing thing! Wow! They have a phone in the branch do they?!

 

Not at West Bank (?) by any chance 'cos I know you work in Leeds?

What do you do?

I spent six-months on the telephone banking line in Leeds - even we struggled to get the phone numbers for branches to put folk through to. I've done everything from pack furniture, deliver curries and stick rubber tops in steam-iron handles but it was the single most boring, frustrating and degrading job I've ever done!!!

flipping Halifax - b*stards...

 

No

I used to work at West Bank when it was Asda's computer centre.

I work at Copley in IT


p.s. I didn't realise Halifax delivered curries!

 

West Bank is a horrible place...

Hated that job...

 

RE: West Bank is a horrible place...

You didn't see it before it was done up!

 

It was done up?!

Bloody Hell!!!