wrongly priced item on website

Google "invitation to treat" that should give you the answer..

Little bit here...
The classic example of an invitation to treat is when a shop owner puts a very low price on a product in the shop window. If you take the item to the counter the shopkeeper does not have to sell it to you. In strict legal terms it is you that makes the offer by offering to buy the product with your money. A shopkeeper who has mistakenly priced a product too cheaply is therefore not obliged to sell at that price.


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It's obviously an error but sone larger stores honour the price as a goodwill gesture, especially if they noticed quickly and don't actually sell many items at the lower price

Technically you may have a case as the website intro is displaying a price of £5 on the screen and then when selecting a size the price jumps back to £45. They could of course say only a certain size was £5... Which is handily out of stock now.. All legal but verging on the moral boundaries I guess

 

Only way is to bombard them and see if they will make a goodwill gesture and reduce the price.


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They legally don't have to sell you anything at any price. So if they have the wrong price displayed (or the right price for that matter) they still don't have to sell it to you unfortunately.

Has happened to me in the past when I thought something was on sale and it actually wasn't, they just said 'no, sorry it's full price'.

Also remember doing about consumer rights in college.

 

Had you recieved an email regarding dispatch details? If not, nothing you can do. If you had according to their T&C's they had accepted your order.

Order acceptance
Our confirmation of receipt of your order does not constitute acceptance. The order shall be deemed accepted when you receive our e-mail confirming the dispatch details. Products not listed in the dispatch confirmation will be deemed not to have been ordered.


Hope that helps

 

I had a similar thing last year with bet365 when we played QPR away in the last ten minutes we were 1 nil down and looked to be losing when the odds changed putting QPR at 14/5 so I banged £50 on and a tenner on the draw at 10/1 just in case we got one back and pinched a point.

Anyway they scored again about two minutes later so I had £190 to come which I removed from my account straight away and forgot all about it until about 3 days later when I got a phone call saying I wasn't due the money as it wasn't a fair reflection of the game. How's that fair if they offered the odds?

I closed the account down in the end and told them to get stuffed but they badgered me for about a month about it until I got a new phone number when I moved house.

Basically if they advertise at a certain price/odds they should be made to honour it but the money grabbing swines slither out of it because of the small print....

 

I believe your case is slightly different in that they had accepted your cash and so a contract was made.

In the case of the shopkeeper, as long as he does not accept the cash then no contract was made

 

The point I was making was that either way they still wanted their money back....

 

This.

You have simply made an offer to purchase, they've refused your offer. Nowt you can do unfortunately.

 

absolute ******

if an item is on the shelf at a price then they MUST honour that price, I got a Gas BBQ from B&Q last year for £79. But when I took it to the check out lass she said it was £99... but I had the good sense to take the display ticket and another couple of customers with me ( who also were buying said BBQ) they tried to waffle about it being wrongly labelled , we pointed out that the barcode description etc all matched... they waffled some more , we asked for the store manager. He came and we told him we were hanging on to the display price ticket and calling the local trade standards out... all 3 of us went home with the BBQ's at the so called wrong low price, without the trading standards bloke having to come out.

 

Re: absolute ******

you will find he used his managers discretion to sell it you to save a fuss. he could have stood his ground as no doubt you would have too. 3 happy customers beats all the bad publicity he could have received

 

not at all

its trading standard fact... if an item is on the shelf at whatever price then they HAVE to sell it at that price... however Gally is now talking Internet stuff... that may well be different. I bought a pressure washer from Hombase last month... the ticket said £85 the check out said £105... it turned out their computer system had not been upgraded, at the tills... but the price tag system had been.

 

Re: not at all

its far from a fact. the price displayed is the shops opening offer to you, which you choose to accept 99% of the time. you are quite within your rights to make a counter offer as done in the middle and far east cultures. the shop is also quite within its rights to not sell you anything at all despite what the price shown is. If however a shop was labelling all its items at less that the actual price then trading standards will be interested

 

This is correct. When I see something on the shelf it is an invitation to treat. I offer to buy and the shop has the option to either accept or decline. If they accept then a contract is formed.

 

No it isn't ******** dt. It is basic contract law. However there may be a breach of trading standards which a store may wish to avoid prosecution. You can make them accept your offer they may choose to do so.

 

That should read ' can't '.

Bloody iPhones. ;-)

 

This is pretty much my understanding from my hnc days.

However. I thought the company had accepted his money. Therefore making a contract.

The thing that gets me here just because a company list t&c doesn't change anything. A companies T&c does not overriding the law.

Personally he has a case in my opinion.

 

Trading standards facts are similar to bbs facts then, I.e, not facts.