Did anyone have any flights booked for a cancelled Ryanair flight earlier in the year? If so, did you ever get a refund? They keep trying to persuade me to have a voucher, indeed they've sent me one despite me specifying I required a refund. On here (https://www.ryanair.com/ie/en/refundfaqs/directbookings), it says they are still working through refunds, bur baring in mind the voucher expires next June, it leaves me with little confidence. I also don't really want to ring them for the hassle of something that should be done automatically (and should have been done months back). Anyone in a similar position?
Yes, I had a trip booked in May that was cancelled. I applied for the full refund, rather than the voucher. Took them until September for them to finally refund. I e mailed several times, but their contact page sends you to a robot. In the end, I pestered them continually on Twitter, replying to virtually every ad they put out. It seems to be a tactic that alot of people have used. Not sure it had any effect, but it helped me let off some steam at least. Don't give up, and don't take the voucher.
It seems to be the only way some firms respond at the moment , via social media pages . I had an issue with Jet2 earlier in the year couldn’t get through to them by phone , wouldn’t reply to emails , put a post on their Facebook page and within minutes I’d got a message asking me to contact on messenger , refund two days later with an apology . Ryanair and EasyJet might be a harder nut to crack , I don’t fly EasyJet anymore due to the number of flights cancelled then hassle get anything back
I had a holiday booked for May through on the beach with Ryanair flights that I got refunded in June. The money for accomodation came through then about 3 weeks later on the beach got in touch to say they would pay the refund for flights and claim it back themselves.
Exact same position. Asked numerous times for a refund and they either didn’t respond or waited a few weeks before sending me an email how to claim my voucher. Kinda given up and will most likely hound them for information on how to use the voucher when I next need to fly. (I’m aware this is probably what they’re hoping for).
I did. I got the email offering vouchers, couldn't see any link to "reject" vouchers only claim them so assumed it would automatically go to refund. Obviously it didn't. Eventually I spoke to them on Livechat and they said that as I didn't reject the vouchers (for which there was no reject link!) everything had been put in hold. Made it *very* clear the vouchers were rejected and asked for a transcript of the live chat to be emailed to me. To be fair I got the refund through about 3 weeks later.
This was my situation exactly. On the live chat I told them that they should treat my messages as a letter before action pursuant to the pre action protocol in the civil procedure rules. My refund appeared remarkably quickly.
Here is the exact text I used: I submitted a refund request. Plain and simple. If the money is not in my account by 31 July I will commence legal proceedings without further notice. Please confirm receipt of this message which you should treat as pre-action correspondence and pass to your legal department. In addition to a refund I will seek interest, costs and court fees. in addition I got them to confirm that the chat was archived against the booking reference.
I got mine, but I was getting nowhere until I inadvertently clicked on the live chat icon on their website. The person I interacted with sorted it out reasonably quickly.
I had cancellations with BA, Easyjet and Wizzair. BA were the worst, but after constant pestering and camping on their none advertised phone line, we got a refund. Easyjet were ok, filling in an online form that got refunded in about 6 weeks and finally Wizzair. Wizzair were fantastic. A simple online process where you could ask for a full refund, or, convert to credit with a 20% bonus, but if unused after 2 years, would convert back to a refund. Ironic that the company who made it easiest to deal with were the only one we didn't ask for a full refund from. I'd just keep on at Ryanair until they pay out.
