Help reqd about mobile data/internet connection on my phone ...

Discussion in 'Bulletin Board' started by Mr Badger, Mar 27, 2024.

  1. Mr Badger

    Mr Badger Well-Known Member

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    or rather lack of it.
    I can get wifi connection at home or elsewhere, no problem, but if I'm out and try to connect via Mobile Data it tells me I have no internet connection. Even at home I can't access mobile data by itself.
    I can make phone calls so my sim card must be ok, I imagine.
    I come on here having trawled the interweb to no avail, knowing you lot will tell me how to fix it.
     
    Mr Badger, Mar 27, 2024
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  2. tingleytyke

    tingleytyke Well-Known Member

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    Do you have mobile data on in the settings?
     
    tingleytyke, Mar 27, 2024
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    Andy Mac likes this.
  3. Mr Badger

    Mr Badger Well-Known Member

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    Yes, and I've switched wifi off just to see if it connects.
    And it doesn't.
    Only connects when wifi is switched back on.
     
    Mr Badger, Mar 27, 2024
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  4. nezbfc

    nezbfc Well-Known Member

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    Do you even have data as part of your contract, If so how much, and are you sure you just haven't ran out of data... (Apps can run in background and still eat up data, especially if you only have a small allowance)
     
    nezbfc, Mar 27, 2024
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  5. Andy Mac

    Andy Mac Well-Known Member

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    Switching off WiFi alone won't automatically assume mobile data.
    On mine, I have to go:
    Settings
    Network and internet
    Internet
    Tesco (SIM)
    Cog (settings)
    Tick ON for the mobile data option.

    So essentially, it will be in your SIM card settings
     
    Andy Mac, Mar 27, 2024
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  6. Andy Mac

    Andy Mac Well-Known Member

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    Andy Mac, Mar 27, 2024
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  7. RichK

    RichK Well-Known Member

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    Have you turned it off and on again?
     
    RichK, Mar 27, 2024
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  8. Sco

    Scoff Well-Known Member

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    What phone is it? - Android, Apple or something else. IIRC on Apple, you can turn off data for your network connection but still receive calls.
     
    Scoff, Mar 27, 2024
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  9. Mr Badger

    Mr Badger Well-Known Member

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    Yes there's enough left to work with. It says I haven't used any data this month ... obviously I haven't cos I can't.
     
    Mr Badger, Mar 27, 2024
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  10. Mr Badger

    Mr Badger Well-Known Member

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    Yes.
     
    Mr Badger, Mar 27, 2024
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  11. Mr Badger

    Mr Badger Well-Known Member

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    Samsung android.
     
    Mr Badger, Mar 27, 2024
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  12. Tyke_67

    Tyke_67 Well-Known Member

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    Have you rung your network provider (who are they). Vodafone helped me the other month when I couldn't access the internet.

    For info - they told me to take out the SIM / reboot the phone / reinsert the SIM / Reconnect to Vodafone. This worked for me
     
    Tyke_67, Mar 27, 2024
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  13. JamDrop

    JamDrop Well-Known Member

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    Does your phone need updating?

    I’d try checking for updates, fully switching it off, removing and reinserting sim, switching airplane mode on and off and turning Bluetooth off.
     
    JamDrop, Mar 27, 2024
    #13

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