[Official Site] SEASON TICKET UPDATE

Discussion in 'Bulletin Board' started by Newsbot, Jul 16, 2023.

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  1. Jay

    Jay Well-Known Member

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    Do you have a receipt from Ticketmaster?

    I'm wondering if the communication is badly worded and if nothing has changed you'll not be receiving a new digital pass but using the same as last season?
     
    Jay, Jul 17, 2023
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  2. DazFrumTarn

    DazFrumTarn Well-Known Member

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    nowt from them, searched ticketmaster in ny email app and only last seasons digital ticket there.
     
    DazFrumTarn, Jul 17, 2023
    #62
  3. Sup

    SuperTyke Well-Known Member

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    Yes I've got a receipt and on it it says that digital tickets will be sent out in the first two weeks of June (despite me buying one of the tickets in the third week of June). The digital pass I wouldn't think would be able to work as there is an expiration date on it but then at the same time surely the qr code on the digital pass and the qr code on the physical ticket do the same thing right? So if one can roll over the other should
     
    SuperTyke, Jul 17, 2023
    #63
  4. Mid

    Mido Well-Known Member

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    I’ve got the same message on my email that came from boxoffice@barnsleyfc.co.uk. No digital season ticket received by the third week in July.
     
    Mido, Jul 17, 2023
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  5. Jay

    Jay Well-Known Member

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    Certainly sounds like you'd be receiving a new one, but there's no reason why they would need to do that rather than just continue using the one you have. Hope you all get it sorted. Needs a communication to all rather than individuals emailing in though.
     
    Jay, Jul 17, 2023
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  6. DazFrumTarn

    DazFrumTarn Well-Known Member

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    both my last 2 digital tickets seasons 21/22 and 22/23 are still in my google wallet, both have different numbers under the qr code.
     
    DazFrumTarn, Jul 17, 2023
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  7. funnyfella23

    funnyfella23 Well-Known Member

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    So my digital ticket vanished a few weeks back. I then went in to renew plus buy a first-time season ticket for lad. So no idea if I’ll get two emails and if only I can have his digital season ticket in my phone wallet.

    Going on holiday and get back day before Port Vale. If not in my wallet then I’ll just not bother and expect full refund.
     
    funnyfella23, Jul 17, 2023
    #67
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  8. Redhelen

    Redhelen Well-Known Member

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    I got sent a new digital season ticket through with this season's date on.
     
    Redhelen, Jul 17, 2023
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  9. Hooky feller

    Hooky feller Well-Known Member

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    To be honest mate I didnt twig the digital bit. Just the post. It took me a while to get the main gist of the thread as well. Throwing refunds for cards didnt help. Call it age/confusion/technophobe lol.
    I think and stand corrected I asked for my card to be updated (fact) but I seem to recollect I'd accept the digital option as well.
     
    Hooky feller, Jul 17, 2023
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  10. Hooky feller

    Hooky feller Well-Known Member

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    See my previous post Jay. I had issues buying online due to a glitch of not being recognised as an oap and centenary member. (Discount) I went to box office and I requested Card update and Digital was offered I think as well, so took it up. (For fear of losing card)
     
    Hooky feller, Jul 17, 2023
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  11. Durkar Red

    Durkar Red Well-Known Member

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    My advice is contact the club or Ticketmaster
     
    Durkar Red, Jul 17, 2023
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  12. Marc

    Marc Administrator Staff Member Admin

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    my digital pass from last season hasn't been updated. just shows as an expired pass. no email and nothing in spam. i'll contact the Club and get it sorted. but there's clearly been an error somewhere, whether that's the Club or Ticketmaster. too many people in the same boat, for it to be anything else.
     
    Marc, Jul 17, 2023
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  13. Jay

    Jay Well-Known Member

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    There's too many people affected for this to be rectified by individuals contacting the club. Or it would seem so, using the BBS as a sample. Unless BBS users have been disproportionately affected. Which would be odd.

    Can't understand why there hasn't been a communication reassuring people that it's being investigated. Well, unless it isn't, then that would make sense but would also be extremely unprofessional.
     
    Jay, Jul 17, 2023
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  14. Tyk

    Tyketical Masterstroke Well-Known Member

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    I tried to call the box office a couple of times today to rectify, but just got hold music so i can only assume several others have been attempting to do the same thing.
     
    Tyketical Masterstroke, Jul 17, 2023
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  15. JamDrop

    JamDrop Well-Known Member

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    Thanks but I’ve searched every iteration possible and I check my emails multiple times a day so I’d have seen it no matter which address it came from.
     
    JamDrop, Jul 17, 2023
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  16. JamDrop

    JamDrop Well-Known Member

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    I didn’t have one last year and my dad’s never had one so it can’t be that.
     
    JamDrop, Jul 17, 2023
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  17. Marc

    Marc Administrator Staff Member Admin

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    Problem is this will just start to cause more backlogs, as more and more people start contacting the Club individually. Have emailed box office, fingers crossed they actually have someone responding to emails
     
    Marc, Jul 17, 2023
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  18. springvale red

    springvale red Well-Known Member

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    Email been resent now. Straight to in box.
     
    springvale red, Jul 17, 2023
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  19. Hooky feller

    Hooky feller Well-Known Member

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    I went in this morning to pick up some more Hull tickets.
    I found it strange how so many must have gone for new cards. For whatever reason, awaiting collection, or otherwise. ?
     
    Hooky feller, Jul 17, 2023
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  20. matoakwell

    matoakwell Well-Known Member

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    I don't think there was a choice when I bought mine. Either pick up card from box office or post out. I was getting a new card whether I wanted to or not.
     
    matoakwell, Jul 17, 2023
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