[Official Site] SEASON TICKET UPDATE

Do you have a receipt from Ticketmaster?

I'm wondering if the communication is badly worded and if nothing has changed you'll not be receiving a new digital pass but using the same as last season?

 

nowt from them, searched ticketmaster in ny email app and only last seasons digital ticket there.

 

Yes I've got a receipt and on it it says that digital tickets will be sent out in the first two weeks of June (despite me buying one of the tickets in the third week of June). The digital pass I wouldn't think would be able to work as there is an expiration date on it but then at the same time surely the qr code on the digital pass and the qr code on the physical ticket do the same thing right? So if one can roll over the other should

 

I’ve got the same message on my email that came from boxoffice@barnsleyfc.co.uk. No digital season ticket received by the third week in July.

 

Certainly sounds like you'd be receiving a new one, but there's no reason why they would need to do that rather than just continue using the one you have. Hope you all get it sorted. Needs a communication to all rather than individuals emailing in though.

 

both my last 2 digital tickets seasons 21/22 and 22/23 are still in my google wallet, both have different numbers under the qr code.

 

So my digital ticket vanished a few weeks back. I then went in to renew plus buy a first-time season ticket for lad. So no idea if I’ll get two emails and if only I can have his digital season ticket in my phone wallet.

Going on holiday and get back day before Port Vale. If not in my wallet then I’ll just not bother and expect full refund.

 

I got sent a new digital season ticket through with this season's date on.

 

To be honest mate I didnt twig the digital bit. Just the post. It took me a while to get the main gist of the thread as well. Throwing refunds for cards didnt help. Call it age/confusion/technophobe lol.
I think and stand corrected I asked for my card to be updated (fact) but I seem to recollect I'd accept the digital option as well.

 

See my previous post Jay. I had issues buying online due to a glitch of not being recognised as an oap and centenary member. (Discount) I went to box office and I requested Card update and Digital was offered I think as well, so took it up. (For fear of losing card)

 

My advice is contact the club or Ticketmaster

 

There's too many people affected for this to be rectified by individuals contacting the club. Or it would seem so, using the BBS as a sample. Unless BBS users have been disproportionately affected. Which would be odd.

Can't understand why there hasn't been a communication reassuring people that it's being investigated. Well, unless it isn't, then that would make sense but would also be extremely unprofessional.

 

I tried to call the box office a couple of times today to rectify, but just got hold music so i can only assume several others have been attempting to do the same thing.

 

Thanks but I’ve searched every iteration possible and I check my emails multiple times a day so I’d have seen it no matter which address it came from.

 

I didn’t have one last year and my dad’s never had one so it can’t be that.

 

Email been resent now. Straight to in box.

 

I went in this morning to pick up some more Hull tickets.
I found it strange how so many must have gone for new cards. For whatever reason, awaiting collection, or otherwise. ?

 

I don't think there was a choice when I bought mine. Either pick up card from box office or post out. I was getting a new card whether I wanted to or not.