computer assistance required

Discussion in 'Bulletin Board ARCHIVE' started by EastStander, Sep 29, 2005.

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  1. Redstar

    Redstar Well-Known Member

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    Don't bother with task manager..

    it's crap on Win 98

    Run msconfig from a dos prompt (start run msconfig)

    and look for the macafee programme starting and disable the chuff
     
    Redstar, Sep 29, 2005
    #21
  2. Ome

    Omen Well-Known Member

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    RE: reight let me know the following

    also try this (when you get home)
    go to a command window

    type

    nslookup

    what happens? What does it say?
     
    Omen, Sep 29, 2005
    #22
  3. Ome

    Omen Well-Known Member

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    be careful!!!!!!!

    You have got a DNS problem ot an internet connection problem! If you switch your firewall off you will get a virus in seconds.
     
    Omen, Sep 29, 2005
    #23
  4. EastStander

    EastStander Active Member

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    Update

    Still knacked!

    Tried Microsoft last night who referred me to Dell who referred me to their software support who were closed!

    After a bit of digging I came across the Network option (Start->Settings->Control Panel->Network) and checked the TCP/IP settings for the cable modem.
    Everything is blank which doesn't seem right.
    DNS Configuration shows DNS disabled, nothing specified if I try to enable.

    So can anyone with Blueyonder check this for me and let me know what they have in all the tab boxes for the TCP/IP properties - ta!

    Spoke to Blueyonder again, got a more helpful guy who went through more - including removing that TCP/IP entry and then reinstalling it but didn't work. I've even tried uninstalling and reinstalling the modem.

    Oh - I disabled the firewall (well managed to stop it starting) but still didn't work so it's back on now
     
    EastStander, Sep 30, 2005
    #24
  5. Gue

    Guest Guest

    Checked my settings and under the Internet Protocol (TCP/IP) Properties, general tab, the radio buttons 'Obtain an IP address automatically' and 'Obtain DNS sever address automatically' are ticked.

    I hope this helps, but, I don't know what it means, anyway. :S

    Oh! ... forgot to say that my modem is connected via LAN/Network.
     
    Guest, Sep 30, 2005
    #25
  6. EastStander

    EastStander Active Member

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    Thanks for that - seems that's same as mine so need to look elsewhere.
    My sister is on blueyonder as well so if I still have a problem I'll go round there tonight and check all their settings
     
    EastStander, Sep 30, 2005
    #26
  7. EastStander

    EastStander Active Member

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    Any more ideas?
     
    EastStander, Sep 30, 2005
    #27
  8. Jay

    Jay Well-Known Member

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    To be honest EastStander

    If you're having so much trouble I'd go for a complete reinstall back to factory settings. Back everything up. Wipe your hard drive and start again.
     
    Jay, Sep 30, 2005
    #28
  9. Gue

    Guest Guest

    Hit it with a bit of wood.
     
    Guest, Sep 30, 2005
    #29
  10. TonyTyke

    TonyTyke Well-Known Member

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    I dunno if anyone has ....

    ....suggested this, but try putting an ip in your browswer http://212.58.224.81 will/should load the BBC page. If this works, you have a problem with the firewall. Do other online application such as MSN/OE work? If so, it will be a firewall. Try turning off, or uninstall and then re-install it.

    TonyT.
     
    TonyTyke, Sep 30, 2005
    #30
  11. EastStander

    EastStander Active Member

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    RE: I dunno if anyone has ....

    Tried an IP address last night and it didn't work - though a ping from the command screen did work.
     
    EastStander, Sep 30, 2005
    #31
  12. EastStander

    EastStander Active Member

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    RE: To be honest EastStander

    Seems rather drastic when I currently only have a fault getting online.
    Can't backup everything I have on there and I have a fair bit so to just wipe everything would have to be a very last resort.
    I'm 90% certain that the fault lies with this DNS setting and I've just got a setting wrong/missing on the network options.

    Plan of action tonight
    do an ipconfig /all and print off, do the nslookup and print off, make note of my TCP/IP settings
    go to my sisters and compare all these with hers.
    If nothing differant I'll uninstall all my McAfee stuff and try again.

    No luck with that and I'll bring ar lasses PC down and try to set that up for t'internet.

    Failing that I'll then follow Windy's advice!
     
    EastStander, Sep 30, 2005
    #32
  13. Jay

    Jay Well-Known Member

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    Just uninstall your McAfee stuff now

    I thought you'd already done that.
     
    Jay, Sep 30, 2005
    #33
  14. EastStander

    EastStander Active Member

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    RE: Just uninstall your McAfee stuff now

    Disabled it and tried again which didn't work
     
    EastStander, Sep 30, 2005
    #34
  15. EastStander

    EastStander Active Member

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    EastStander, Sep 30, 2005
    #35
  16. kestyke

    kestyke Well-Known Member

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    RE: Just uninstall your McAfee stuff now

    Have you tried the obvious stuff such as swapping your modem with your sisters, tried a different pc with the modem?
     
    kestyke, Sep 30, 2005
    #36
  17. EastStander

    EastStander Active Member

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    RE: Just uninstall your McAfee stuff now

    Can ping an IP so would suggest modem ok.

    Also I'm working on the theory of what has changed.

    i.e. problem started with an update of McAfee and a re-install of Windows
     
    EastStander, Sep 30, 2005
    #37
  18. EastStander

    EastStander Active Member

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    So Jay

    IF I do uninstall McAfee and that is shown to be the culprit - what do you suggest for firewall/anti-virus software?

    I shall move over to the "free" camp and eat my words!
     
    EastStander, Sep 30, 2005
    #38
  19. Ome

    Omen Well-Known Member

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    depends what ip address you tried!

    u have PM
     
    Omen, Sep 30, 2005
    #39
  20. EastStander

    EastStander Active Member

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    RE: depends what ip address you tried!

    It was the one I'd ping'd, not sure what it was - will this BBC one work (providing all ok)
     
    EastStander, Sep 30, 2005
    #40
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