BT...

I think there technical help desk has lost all ideas we are now at the point of unplug and plug back in.

 

What's actually wrong?

 

That ALWAYS works

 

**** me, you pulling someone up for his spelling!!!

 

They're saying i have sky sports and it should be working the blank grey screen says it doesn't (I don't know who to believe)

 

Dont thee start.


Are you coming out Saturday so i can get you drunk?

 

So u on phone to BT or Sky? Who ya tv with?

 

It's BT vision,

 

Oh dear! I hate BT Vision it's horrible it's the worst thing I have to sell! How long u had it?

 

Had it a couple of months.

 

What u reckon to it? Hope ya get it sorted

 

Not an ofcom issue. They owe me money becuase they ****ed up and a making it very difficult for me to get it back.

 

Threaten to go somewhere else - that usually works!! I'd do this with nat west but I wouldn't trust them to do it properly 

 

But if u n the company cannot come to an agreement over a complaint then it is an OFCOM issue

 

The agreement has been reached tha tis they owe me the money and are paying it. the issue is that they are dragging their feet paying it out..

 

They are without doubt one of the worst.

End of August I started having problems with my Broadband. It was either running slow or non-existent. I was also having trouble with the land-line.

3 Times I called the "Help" desk in Mumbai or where-ever it is. Now I am slightly deaf, which makes it even more difficult to understand the accent, but each time I called, I was assured that person was taking personal charge of my complaint. Each time I called back, I had to go through the whole rigmarole of had I done this, or that. I had an engineer out, who looked at the line, said he would return, and I never saw him again! (The line did improve for a few days, then went back to the original fault).

2 weeks after the initial call, on the 3rd time of calling, I actually got some action, as they sent out a Broadband engineer who solved the problem, and (touch wood) the line is better than ever.

The fact is, most people would prefer talking to someone who knows what they are talking about, not someone obviously reading from a script. I have some knowledge of IT and found it very irritating to be asked to change the filter, and re-boot the router on 3 seperate occasions. Especially since I had tried these things before calling.

 

the saga still continues today, i've told them if they can't provide me the channel they can pay for me and my friends to go down and watch it. (i know this will not happen but still fun telling them)

So todays call was 22mins of can i turn the systems off and on and take the card out and put back in, then she came back to me and told me that she was on the phone to someone else giving her advice, so why can't i bloody speak to the person who she's speaking to and cut the middle person out,

I asked if i should put the vision box in the microwave to warm it up.

 

Moved house in April, let them know in March like they ask you to so that all is up and running when you move in, needed two lines, one for broadband and domestic use, one for alarm and business use. Finally got first line fitted in July, broadband became active at the end of August, still waiting for line 2, got a text tuesday saying it was being fitted on September 13th. Factored in the idiot preset and that it should have read 13 October so I'm currently waiting for 1 o'clock so that I can phone them again to complain that yet again nothing has happened. Formal complaint has gone in and has been registered - some good that does!

 

Is it as bad as Virgin Media...

I got Bilal.....you can imagine.

 

Privatisation Works.