Dear Barnsley Box Office

RE: tell me............

Lying about what time they closed.
Putting the phone down on me three times.
Giving the wrong number out.
having an arsey attitude the punter.

 

RE: No No No

Tell you what, ill give you my number.
You call me three times say hi id like a ticket and every time i'll hang up.
See how calm you stay.

 

disagree

I've had excellent customer service from the box office before but i've also had what can only be described as disgusting experiences with them too. Not often (maybe three times) and all three times it has been the same woman but while three times isnt often those three times were enough to leave a lasting impression.</p>

An example is a woman from the box office coming out at 5 to 3  when there was a queue halfway across the carpark and saying to those at the front that if you wanted to buy a ticket for the match you had to go to turnstyles. The queue had been forming for 45 minutes and she left it till then to tell people, and even then she only told those at the front. Somebody asked if they could use credit cards at the turnstyle and she just said 'of course not' so the old man said 'so how do i get a ticket for today'. The reply? 'you'll have to go to the bank'. Remember this was 2:55. The bloke pointed that out and she simply said 'thats your problem' and then proceded to talk to a woman two people in front of me about personal non work related matters while only 2 young lasses were left serving this long queue.</p>

 

RE: No No No

I have to be honest and say that my experience has been generally bad. The incident that sticks in my mind is when we played a cup replay and I'd filled in the direct debit for cup tickets with my season ticket. I picked up the ticket in person and they insisted I pay by credit card, then they took the direct debit anyway. Then they refused to refund me for the double payment as they said "you could have bought something from the shop for the same price as the match ticket".

Yeah, I know, small claims, etc. but who can be bothered?

No offence Tina, but you know them and are friendly with them. If they don't know you they can be an impressively unhelpful lot.

 

They're very good at calling the police and stewards though.

Burnley at home a few years ago. six of us all went to the box office to buy East Stand Tickets. We couldn't get thev ones we wanted together so we went to queue for the Ponty. Five us were ex season ticket holders. The next minute we are surrounded by stewards wanting ID!!! Apparently we were all Burnley fans - despite being Barnsley born and bred!!
Reason - "someone in the box office didn't recognise us" No that beggars believe. Even the Cops were laughing ...