Norwich Union That was one of the factors why I left them. Had a load of hassle with them when I phoned to temporarily put a courtesy car on my insurance. They just didn't get what I was trying to tell them.
i got a call from someone who sounded indian obviously trying to sell me something she said "hello i rang last week and spoke to your wife" i said oh did you love thats good because my wife died in 1991 (its true)to which she apologised and hung up