Gally / Whitey ......... Barnsley Football Club ...... THE COMPUTER SAYS NO !!!

Discussion in 'Bulletin Board' started by Young Nudger, Jul 31, 2019.

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  1. only1kp

    only1kp Well-Known Member

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    When I swapped me and my sons seats from ES Upper to Ponty end to sit with friends I went into the club shop armed with their seat numbers and asked if their were 2 seats close to our friends.
    The lady who served me promptly brought up a seating plan of the ponty end on her computer and showed me what was available.
    The facility is available.
     
    only1kp, Jul 31, 2019
    #121
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  2. Jack Tatty

    Jack Tatty Well-Known Member

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    You are not suggesting YN has been economical with the truth in order to gain attention.are you?
     
    Jack Tatty, Jul 31, 2019
    #122
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  3. only1kp

    only1kp Well-Known Member

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    Wouldn't dream of it. Ask Hecky..
     
    only1kp, Jul 31, 2019
    #123
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  4. Red

    Reds Fan Well-Known Member

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    Don’t have a season ticket as don’t live in area but when I’ve been to shop to buy match tickets I’ve asked to see where I’d be sat and they showed me on screen.
     
    Reds Fan, Jul 31, 2019
    #124
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  5. Young Nudger

    Young Nudger Well-Known Member

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    One day you and your children will be able to walk into the ticket office at Barnsley Football Club and be faced by a row of smiling ticket attendants with a large screen behind each and everyone of them.
    The ticket attendant will say - what stand please?
    And you will say something like West Stand Lower - and straight away a plan showing all the seats in West Stand Lower will be shown on the big screen above the ticket attendants head.
    And you will point to the big screen and choose the seats you and your children want to sit in.
    And your kids will look up to you and say that’s a great system dad.
    And you will look down at them smiling and say ..... that’s because it’s a Nudger Screen love ..... it’s a Nudger Screen.
    And your children will look lovingly back at you and whisper sweetly ...... thank God for Nudger.
     
    Young Nudger, Jul 31, 2019
    #125
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  6. Jul

    Julian Broddle's Perm Well-Known Member

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    I'm moving to the West Stand so I can listen to gems like that when things on the pitch aren't so entertaining.
    Comedy gold as usual.
     
    Julian Broddle's Perm, Jul 31, 2019
    #126
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  7. RedStriker

    RedStriker Well-Known Member

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    Cheers, see you soon.
     
    RedStriker, Jul 31, 2019
    #127
  8. LiverpoolRed

    LiverpoolRed Well-Known Member

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    I've used it as well to book tickets to be fair
     
    LiverpoolRed, Jul 31, 2019
    #128
  9. Bossman

    Bossman Well-Known Member

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    Yo be fair that made me laugh nudge
     
    Bossman, Jul 31, 2019
    #129
  10. Jack Tatty

    Jack Tatty Well-Known Member

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    Don't be silly.

    If that was the case how come we have a 7 page thread suggesting otherwise?
     
    Jack Tatty, Jul 31, 2019
    #130
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  11. Skinner

    Skinner Well-Known Member

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    Must be lucky. niva had nowt but helpfull decent service in clubshop. moved mi seat. bought friends tkts etc etc
     
    Skinner, Jul 31, 2019
    #131
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  12. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    Well that’s kept me entertained on the tube journey from Heathrow to Holborn!

    Just so I’ve got this completely right, the sequence of events goes:

    - YN visits club on an extremely busy shift. One that everyone would anticipate to be busy
    - Nudger, someone who is active on Twitter and a Football Message Board, has a meltdown over what appears to be extremely bad service from the club as well as rejecting the advice to purchase online due to struggles communicating the seating plan
    - Complains about not being shown options for seating
    - Backtracks slightly about being shown seating but only half a screen
    - Then admits that the reason the person in the club couldn’t finish offering him the customer service he deserved and demanded was because he didn’t like holding a queue up and let other people get served ahead of him (quite the gentleman. Deserves credit here)
    - He then doesn’t answer whether the team at the Box Office offered to show him to the West Stand at a quieter time and when staff resources allowed
    - Then appears to say that he was shown the screen but couldn’t see it properly because he couldn’t lean over far enough
    - Gets someone to buy his ticket for him online

    Now don’t get me wrong, initially the situation doesn’t put the club in a good light. But based on the significant majority of positive comments I’ve seen on all platforms about the collection of tickets and the helpful staff, I’m going to stick my neck out and say maybe our Nudge wasn’t the easiest customer to help (although we have to remember the customer is always right), and that this version of events is a little bit one sided based on emotions running high at the time of posting and the fact they LOVE to lob grenades at the faithful BBS public who lap it up every single time
     
    Loko the Tyke, Jul 31, 2019
    #132
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  13. Gally

    Gally Administrator Staff Member Admin

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    Sorry I have not replied before now but busy day at work followed by a leaving do. Wouldn’t thave thought I’d need to raise it the club you probably already have done that by posting.
    Also I have no idea about how the club is run in this sense but Ido know there was a decision to made to merge the ticketing and retail operation a season or two back and I’m sure most of time that works perfectly fine especially given the adoption of technology for buying and selling tickets and season passes. Also the club have some amazing staff in the shop/box office that so often seem to go the extra mile for our fans but 4 days before the start of the season, with season tickets being dished out and all the other work going on to get us ready for kick off on saturday, I reckon it’s entirely possible that they are a bit stretched. Mabe that’s what you’ve experienced? Not ideal, but a perfect storm of circumstance that you’ve unfortunately been on the receiving end of. I also reckon knowing some of those amazing staff someone will be in touch to try and sort it out.
     
    Gally, Jul 31, 2019
    #133
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  14. BarnsleyReds

    BarnsleyReds Well-Known Member

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    Glad someone sees it like me. Thought I was going mad.
     
    BarnsleyReds, Jul 31, 2019
    #134
  15. MarioKempes

    MarioKempes Well-Known Member

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    I think CT is spot on about the way some react to criticism of the club. Criticism, where warranted and constructive, can be healthy for a business.

    I was in the club shop / box office on Thursday last week and it was chaos. The one PC being used had crashed so people who were there to buy tickets just had to wait. It just wasn't well organised at all.
     
    MarioKempes, Jul 31, 2019
    #135
  16. Mat

    Mateo Corbo Well-Known Member

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    Sounds about right to me. Although my personal highlight was when Conan popped back to post about how glad he is that he stopped posting. And preceded calling everyone immature with a little bit of name-calling.
     
    Mateo Corbo, Jul 31, 2019
    #136
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  17. Loko the Tyke

    Loko the Tyke Administrator Staff Member Admin

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    I think that might be his last guest appearance ........
     
    Loko the Tyke, Jul 31, 2019
    #137
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  18. Jack Tatty

    Jack Tatty Well-Known Member

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    Is this your final final post?

    Or will you be popping by again?
     
    Jack Tatty, Aug 1, 2019
    #138
  19. BarnsleyReds

    BarnsleyReds Well-Known Member

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    Looks like he’s been banned, so I assume so. At least under that name.
     
    BarnsleyReds, Aug 1, 2019
    #139
  20. La Dent de Crolles

    La Dent de Crolles Well-Known Member

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    How you gonna provide in depth analysis of each player if you dont go to the game?
     
    La Dent de Crolles, Aug 1, 2019
    #140
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