RE: help please supertyke I get the resolution message too, or i did till i turned it off. the resolution of your screen doesnt effect the quality at all, just the amount of the picture you can fit on the screen. I normally just up my resolution while i use it so i can see more but sometimes i dont and it makes no difference to the quality.</p> The only things i can think of are that you might stil be downloading an older version? Or that you are on dial up and the image is still 'streaming' while you are looking at it. At the bottom of the image it says 10%, 56% etc, does yours get all the way to 100%when looking at oakwell?</p>