Reply from Club re: kids go free.

RE: The number of complaints that we have received have been minimal.

Considering that they will only deal with 'letters' I'm not surprised the number of complaints have been minimal. Give the post chance to get them there first, eh.

 

RE: I don't understand

 

Cheers, job done

 

Meee-ow. For Cazi read Catty

 

They had been availble for 3 weeks, its not the clubs fault

why not get the tickets in that 3 weeks? Jesus. Atleast people have something else to whinge at instead of the team. Sad Barstewards.
Or are these people whinging because they didnt know that their was a deadline? If so, i can see why you are whinging but its a bit petty to be honest.

 

The deadline was changed without warning.

Some people had planned to get their tickets on Saturday and consequently missed out.

 

RE: They had been availble for 3 weeks, its not the clubs fault

</p>

Some of us have to travel more than a couple of miles to get to a game. </p>

The official site said tickets would be available up until 12 on the day of the game.</p>

Sure its not the end of the world but it would be nice when this sort of thing happens if someone in the box office could apply a bit of common sense and a &quot;can-do attitude&quot; towards the customer. If it was only a couple of cases then why couldn't the club help them out? </p>

 

They are useless

they make it as difficult as possible for people to buy tickets in every way.

 

did they state the deadline on the official website?

if not i agree, thats piss poor.

 

Agreed

 

Had a phone call

Don Rowling rang me less than an hour after my e mail.
He said something on the lines of they'd done their best to advertise the initiative; (I was willing to accept that if I missed it it wasn't the clubs' fault), they don't go out to deliberately upset people & that it was difficult to deal with people in the run up to kick off - they just haven't got the staff.
He went on to offer me & my daughter a ticket for the Southend game (or another if it's better). To be honest the ticket isn't the issue, & I don't want favours that aren't available generally, so I'll get a ticket for Southend, and use my season ticket as usual.
There was no reference at all to the member of staff being rude / turning away business, but then I wouldn't expect him to discuss his staff.
I appreciate his effort, but I still have concerns re attitude the member of staff who took my call. I just hope that behind the scenes some lessons have been learned.

 

Nicely sidestepped again.

.

 

I've written my letter

and will be sending it first thing in the morning.</p>

I don't want a phone call - I just want them to buck their ideas up and get a professional unit sorted.  It's just a complete and unadulterated farce time after time...</p>