TICKET SALES

no, do they need to? no

 

it isn't the banks responsibility if you don't take reasonable steps nt

 

How do they allocate season ticket holders seats and print tickets?

 

RE: it isn't the banks responsibility if you don't take reasonable steps nt

Isn't a hand delivered or registered letter reasonable then?

 

print them off in advance. By the very fact that the club have introduced a category system they must be confident of a sell out so there is no reason why they cant be printed in advance (as they were for play off finals).

Option 1. print in advance ALL tickets and have them available from turnstyles onle.

Option 2. print in advance a reasonable amount of tickets for each stand which will by sold at turnstyles on presentation of a special match voucher for the season ticket holders 'friend'. Thus reducing queues at box office by roughly half.

 

And this would be quicker how? And what about the fact that 90% of people want to pay by card? And what about those that want to buy seats near to their own?

 

it would be quicker because everybody wouldnt have to queue behind somebody wanting to buy extra tickets.

And cant tickets be places in bundles in turnstyles? turnstyle a - blocks 1 and 2. etc. like they did almost a decade ago

Basically exactly the same as I'm assuming they are planning for sheffield wednesday tickets, except not expecting people to only be able to turn up on the one day.

 

Most people are buying extra tickets though.

You haven't answered any of my other questions i notice.

 

what other questions?

you asked 3, i answered 3.

 

RE: 1000% increase in sales?

There are about 3000 people who 'pay as they go.' They all have to be dealt with, whether it's by the ticket office or the turnstyle, in the week leading up to each match. That is the club's normal throughput. If you say 500 of them will go through the ticket office, that's fine I accept that. But they still have to deal with the other 2500.
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So they could have avoided this fiasco by adopting the same distribution network for the upcoming matches ie opening turnstyles for cash sales of available seats, instead of channelling everything through 3 or 4 terminals, restricting opening hours and then crying &quot;But we're busy! Go away!&quot; They've learned nothing from Liverpool - nothing.</p>

As for the post, well I'm not paranoid about it but there are those who are - and yet again it's the customer who has to do all the work. What happened to the ability to subscribe for Cup tickets with ST applications? What happened to the defunct online booking system? What happened to the customer is always right?
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Why will nobody connected with the Club even acknowledge there's a problem (other than Mr Rowing's weasel words)? We've actually gone backwards in the last five years in terms of customer service and public relations, and nobody at the Club seems to give a ****.</p>

And to make matters worse it seems that even people like yourself, representatives of the fans, seem to be taking an apologist stance instead of acknowledging the real concerns of died-in-the-wool, hardcore supporters.</p>

Sorry for the rant but I'm not just angry, but also very very sad that the Club is in this shabby state and that nobody seems to be bothered except the mugs who are having to put up with it.
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What about the 90% of people wanting to pay by card? Sow how exactly do I buy the empty seat next to me?

 

"Why haven't they sent in postal applications"?

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http://www.barnsleyfc.premiumtv.co.uk/page/NewsDetail/0,,10309~1249418,00.html</p>

 

RE: 1000% increase in sales?

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They get dealt with on the turnstlyes don't they and will probably be dealt with in that exact same way next week once the general sale starts. </p>

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THere's still lots of work to be done by the ticketing staff after the shutters come down. THey've been leaving at 9pm at night most nights (5 on saturday). Get more staff in ? Fair enough point!</p>

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The reason this was stopped was because up to 40% of the tickets were returned for refunds each time we had a cup game. As you might understand quite an administrative overhead. </p>

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Dunno asked the same question myself earlier.</p>

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Well they've accepted an undertaking to sort out a category system/loyalty system in time for next season. Im hoping that these sorts of ticketing eventualities might be considered at the same time.</p>

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Sorry I don't mean to come over like that. That's the difficulty with written word sometimes as opposed to meeting to someone face to face and having a chat. Im only trying to put the other side of the story across. Personally I think things can be done better and let's hope the club learn from this but things aren't quite as bad if you speak to the people coming to the club each day for tickets. We've had plenty of emails thanking the stewards down their for instance for putting a system in place to allow them to go on with their lives and come back when its their time to be served. Surely this is better than some of situations we've had in the past. I would have liked to have seen the office open late nights and weekends personally.
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THere are people bothered and the club are prepared to listen. </p>

 

RE: "Why haven't they sent in postal applications"?

I was talking about the Chelsea game. Having said that people have phoned up today and bought tickets for Wednesday and there's been a booth open to buy wednesday and qpr tickets for most of today so that isn't quite up to date.

 

It's been out of date all day.

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Knob Rowles must not be sneaking about today.</p>

 

Its the card holders problem so long as the package is in transit, as soon as it is signed for the club take over responsibility.

 

lets have a statement from the trust declaring the disapointment of the trust regarding recent ticketing arrangements. A big shiney star spangled look BFC ticket people the fans are fecked off type job.

 

fine **** you, then.... honestly you try an make an honest point and all you get is muppets giving u abuse!!!!!!.

 

fine **** you, then.... honestly you try an make an honest point and all you get is muppets giving u abuse!!!!!!.

 

RE: 1000% increase in sales?

Fair enough. I still think it was a bad move to abandon the 'Standing Order' arrangement on ST renewals - they could have made it non refundable to prevent the problems you describe. And in any event if 40% were abusing the syatem it still means 60% were made to suffer because of it. Upsetting your customers with no explanation is yet another example of poor business practice I'm afraid.</p>

I'll have to take your word for it that people at the Club are willing to listen; they're giving no sign of it whatsoever, and that again is bad business practice.</p>

God, I sound like a right grumpy old git! I'll pop into the office tonight with a contribution for Bob, so I'll say hello if you're around and hopefully prove I'm not!</p>