On the contrary, If I'd paid up front for a year's subscription to something, with no prospect of a refund, and the service was utter **** with over half of the subscription remaining I'd be hounding the shop/provider constantly for them to sort it out. If I wasn't happy with the responses I was getting, I'd be escalating the complaint up the chain as far as it could go until it got sorted out or there was some adequate form of recompense. As far as the analogy goes, we've now hit the point where I'd be expecting an episode of Watchdog on the matter due to the volume of unhappy customers. Sent from my iPad using Tapatalk